Privacy policy

Your privacy is very important to us at IGC Group, hereinafter also “we” and/or “us” and/or “IGC Group”. To protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage ( www.igcgroup.com) and at every instance where personally identifiable information may be requested.

1. General terms

With this privacy statement, we inform you about how IGC Group collects and manages personal data. In order to offer our products/services, and to improve these products/services if needed, it is necessary for us to process certain personal data such as Name, Address, Email address, Phone number, etc.  We collect this information only when you voluntarily provide it. Additionally, when you order products/services, information required for the sale and delivery of the goods and services is processed. As far as necessary for the handling and fulfilment of the order and ongoing provision of our services, we can disclose this information to any of our service providers who are involved in the process, and with whom we have a processing agreement.

2. Contact information

If you have any questions in relation to this privacy statement, please get in touch with Anne-Marie De Scheemaecker at ADS@igcgroup.com.

3. Purpose of processing and legal grounds

In the following paragraphs, you can read about the purposes of collecting personal data and the applicable legal grounds.

3.1 Providing our products and/or services:

First, it will be necessary for us to process certain personal data such as your identification data and financial data, in order to provide the products/services that you ordered in the context of delivery of the products/services and billing, as well as customer support. If you are ordering on behalf of an organisation, we have a legitimate interest in processing your data as contact details for the performance of the agreement.

3.2 Customer management:

In order to provide optimal customer experience, we process personal data, such as (electronic) identification data, for the purpose of customer management. We carry out this processing based on our legitimate interest in knowing our customer and maintaining our relationship with you, with a view to providing a outstanding customer experience.

3.3 Anti-money laundering compliance:

In order to comply with our “know-your-customer” (KYC) obligations under the applicable Anti-Money Laundering legislation, we processes personal data. We carry out this processing based on our legal obligation to verify your identity before engaging a business relationship, in accordance with the applicable legal requirements.

4. Duration

We will process your data as long as necessary to provide our products/services, and beyond such time to the extent legally permitted and based on our legal obligations (e.g. in relation to invoice retention) or legitimate interests (e.g. in retaining data for the purposes of responding to possible disputes or complaints). As a result, we will not delete all your data after the termination of the business relationship, but we will limit our processing to whatever is necessary.

5. Data transfer

We may transfer the collected personal data to any third parties to whom IGC Group subcontracts all or part of this processing. This may for instance include IT service providers, hosting providers, financial institutions, public authorities and any other relevant roles. Note that we will never sell your personal information to a third party.

In the event of transfer of personal data to a country outside of the European Economic Area, IGC Group ensures the application of an adequate level of protection of such personal data by means approved by applicable data protection legislation.

IGC Group may also, pursuant to a valid legal process (such as a search warrant, subpoena, or court order), allow access to the information in our possession, including personal data, in order to comply with such process and to protect our rights and property. If warranted, we may also allow access to this information in special emergencies where physical safety is at risk. We reserve the right to disclose any personal data or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy, or sale of all or a substantial part of our assets, to the extent that this is necessary for the process.

6. Your rights

Under EU data protection legislation, you may benefit from various rights as “data subject”. You can exercise any of the rights listed hereunder by submitting your request by email to ADS@igcgroup.com. Please include your personal details as well as some means of verifying your identity. Please note that we may reject requests that are excessive or a misuse of the relevant right. Furthermore, Anti-Money Laundering laws and regulations, by which IGC Group is bound in the context of the legal obligation to identify you when establishing a business relationship, may affect your rights.

6.1 Access right and data portability

You have the right to access your personal information we process, as well as the portability of data you have provided to us to the extent applicable.

6.2 Data accuracy: Right of rectification and right of erasure

At all times, you have the possibility to request the rectification or erasure of your personal data, provided that the applicable legal requirements are met. The right to erasure anyhow is subject to various exceptions, notably as regards personal data whose processing is necessary to support litigation or for compliance with statutory retention requirements. In such a case, however, we limit our processing to the extent possible, even without your request.

6.3 Limits to processing: Right to restriction, right to object & consent withdrawal

You have the right, if applicable legal provisions are met, to object to the processing of personal data based on our legitimate interests and to otherwise obtain the restriction of certain forms of processing in specific circumstances. In particular, in relation to the processing of personal data for direct marketing purposes, you have the right to object at any time thereto. Where any processing is based on consent, you have the right to withdraw such consent at any time (without affecting the lawfulness of processing prior to the consent withdrawal). We will, in each case, examine your request and check whether you meet the requirements for discontinuing the processing.

6.4 Right to lodge a complaint with the supervisory authorities:

You have the right to lodge a complaint with the data protection supervisory authority, notably (depending on your place of residence) the Belgian Data Protection Authority ( https://www.privacycommission.be/en/contact-us).

7. Commitment to data security

In order to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

8. Changes to this Privacy Statement

When deemed necessary, we may update and change this privacy statement.